Status Updates
July 3 Update: Today, we have good news: our cyber security specialists have validated and greenlighted our core systems – your money is safe and secure. Our cyber security professionals continue the larger forensic investigation on all our file systems. When we have information about those, we will share it.
Our technology team and cyber security professionals will be continuing to work 24/7 until we are fully restored. Unfortunately, we do not anticipate having our systems up and running this weekend.
We are opening our call center on July 4 from 8 am to 5 pm PT, so we can be available to you on the holiday. If you need to reach us, call us at 800.358.8228. Our branch locations will be closed in observance of our standard holiday closures.
Please know that members can still use Venmo and PayPal. Additionally, if you have a loan through Patelco, you will not be penalized, incur fees, or be penalized because of missed payments while our systems are down.
I know this continues to cause our members frustration and many of you have questions. We hear your concerns and are working around the clock to address them. Our team is committed to doing everything we can to support our members through this difficult situation.
–Erin Mendez, CEO