Debit & Credit Card Support
We have answers to the most common questions, and tips for using your Patelco debit and credit cards.
We have answers to the most common questions, and tips for using your Patelco debit and credit cards.
Set up Alerts and Controls to help protect your account and monitor your spending.
From contactless to digital wallet, you can expect ease and convenience with a Patelco Mastercard®
Patelco Mastercard® credit and debit cards come with extra benefits at no cost.
At Patelco, we’ll be with you on every step of your financial journey, including when you’re a victim of fraud. Contact us immediately if you suspect fraud on your account(s), or if you responded to a suspicious email, text message, or phone call.
Adding alerts and controls on your Patelco cards are important steps you can take to protect your accounts and manage your budget.
It just takes minutes to set your preferences in Patelco Online™ or the Mobile App. You also have access to additional tools to make managing your card simple and secure – even on the go.
If you misplace your card, you can use Patelco Online™ or the Mobile App to lock and unlock your card
Get alerts when spending exceeds an amount you set, transactions are made in categories that you choose, or transactions are made in foreign countries
Control transaction limits
Reset your PIN to help keep your card more secure
Submit a travel notification to help identify potential fraud and to avoid transactions being denied when you’re traveling
Request a balance transfer to your Patelco credit card to consolidate your debt into one manageable payment
Learn how to lock or unlock your card, set up travel notices, create a PIN, and more using the Patelco Mobile App.
If you see a charge that you don’t recognize or have an issue with a purchase you can submit a credit, debit, ATM, or HSA card dispute or claim within 60 days of the date it appears on your statement.
We take every effort to resolve your claim as quickly as possible. Some investigations may take up to 90 days.
We’ll communicate with you through your preferred method: email, secure message, or postal mail. Once you submit your claim, we’ll send you an acknowledgement that we received it. If any questions come up or if we need additional information, we’ll contact you. We’ll notify you of the outcome once the investigation is complete.
Log in to Patelco Online™, go to your specific account with the transaction, select the transaction, and then select the option to cancel the dispute. You can also contact us.
Please contact us to: check the status of your claim, submit any additional documentation, or inquire about a transaction that is not showing in online banking.
Add your Patelco credit and debit cards to the digital wallet of your choice: Apple Pay, Google Pay, or Samsung Pay. Then, you can pay for things simply by using your phone.
Access your card details – card number, expiration date and security code – in Patelco Online™. This allows you to use your card even when you don’t have the card in-hand. Simply input your card details into your phone’s digital wallet or at your preferred online sites.
You’re not responsible if someone makes unauthorized purchases with your debit and credit card.
Detection and resolution services. Call 800.MASTERCARD or visit mastercardus.idprotectiononline.com to enroll your credit card for free.
This coverage provides reimbursement for the theft and/or accidental damage of purchase items, up to 45 days from the date of purchase. The covered purchases must have been made entirely with your Patelco Mastercard® credit card.
Double the manufacturer’s warranty by up to 24 extra months on eligible purchases that are paid for with a Patelco Mastercard® debit or credit card.
You have coverage in the event of theft or accidental damage for the value of your cell phone when you use your Patelco Mastercard® credit card to make recurring bill (monthly) payments for phone.
Mastercard® provides worldwide, 24-hour assistance with Lost and Stolen Card Reporting, Emergency Card Replacement, and Emergency Cash Advance for Patelco Mastercard® debit or credit card.
Arrange for a personal, dedicated Meet & Greet agent to escort you through the airport 24/7/365 at over 450 destinations worldwide.
Mastercard reimburses you for personal property stolen from your hotel or motel room. Your hotel/motel stay must be purchased entirely with a Patelco Mastercard®.
Covers you and your family against accidental death or dismemberment if you purchase common carrier travel tickets with your Patelco Mastercard®.
Reimburses you for replacing essential personal or business items in your baggage, if it’s on a common carrier that’s delayed in transit, and your tickets were purchased using a Patelco Mastercard®.
How it works
Redeeming your Patelco Rewards Points
See your current rewards options at Patelco Online™. When you log in, go to the Card Services menu, and select Rewards to access your rewards account.
If you have a question about your Patelco Rewards, or you want to redeem your Patelco Rewards over the phone, you can call us at 800.358.8228 to be connected with the Rewards Center.
We’ve compiled a list of useful resources related to your Patelco credit card. Here you can learn more about benefits, rates, and terms and conditions.
1 These are summary descriptions only. Additional terms, conditions and exclusions apply. Please refer to your card’s Guide to Benefits for specific information.
2 As a Mastercard cardholder, you will not be held responsible for unauthorized transactions if: (1) you have used reasonable care in protecting your card from loss or theft; and (2) you have promptly reported to your financial institution when you knew that your Mastercard was lost or stolen. If you believe there has been unauthorized use on your account and you meet the conditions above, rest easy knowing you’re protected by Zero Liability. Zero Liability does not apply to the following Mastercard payment cards: commercial cards, unregistered prepaid cards or gift cards. If you have questions regarding Zero Liability coverage or you suspect unauthorized use of your card, contact your financial institution IMMEDIATELY.
